FREQUENTLY ASKED QUESTIONS

Head on over to our Delivery Page for more information.

If you log onto your account and click on the My Accounts Section, you will be able to track the progress of your order. Alternatively contact our ever-friendly Customer Loyalty team and they will help you.

Absolutely, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

Our delivery policy states delivery within 3 – 5 working days, and we will move the earth to deliver it as promised. If you have not received it then contact our fabulous Customer Loyalty and they will help you to locate your order.

You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service.

Remember, you will receive an email from us to tell you that your order is on its way and receive a tracking number so you can follow its progress.

All deliveries are made Monday to Friday, between 8am and 5pm. If you think you will not be available during that time then please give our helpful Customer Loyalty team a call, and they will get in contact with our courier partners to try and help you out.

Helpful hint: as soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door.

If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re-delivery or collection from the courier.

You can easily place an order following a few steps:

1. Search, choose and add to the Shopping Cart your favourite VANS product

2. Select your shipping and payment method to complete your order

3. You will receive a confirmation e-mail

After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our VANS Online Store.

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service.

Instead of having to fill in a boring paper-based returns form, you can now log into your account and complete the returns form online. Please see our returns policy for complete instructions on how to return your purchased item.

Vans ensures that all products are of high quality when they are shipped to customers.

Should it happen that your item is defective then please contact our friendly Customer Loyalty team as soon as possible.

The time period for such a return is the same as any other return - 14 days after the item was received.

A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by Customer Service, and you will be provided with store credit or you can contact our Customer Loyalty team for assistance.

Our returns policy can be viewed by clicking here.

All of our products are in Vans size - please visit our size guide page for more information.

We make a point to keep up with the latest fashion trends, and therefore maintain our stock levels to match those items that are most popular. Take note that items are available while stocks last. Should you have any further enquiries, feel free to contact Customer Loyalty team; they will try to source the item for you from elsewhere.

Allow 10 minutes for this item to reappear in stock and then try again. Alternatively, please contact Customer Service.

Yes, all pricing is in South African Rand.

You can only redeem one voucher or coupon code per order. When wanting to redeem a voucher or coupon you can either:

- Enter the code in the box provided on the Shopping Cart page.
- Enter the code in the box provided on the Checkout page.

A Vans promotional coupon can be used on vans.co.za only and may have limitations. Promotional coupons may be received via newsletter sign ups, newsletters, social media promotions and other marketing activities.

Examples of limitations are a minimum spend amount, coupon may not be valid on sale items, a validity and usage period, coupon may only be valid on certain items etc.

All promotional coupons will come with terms and conditions. If you are uncertain, please contact our delightful Customer Loyalty team for assistance.

If you are lucky and have been given a gift voucher, you will be able to add this to your order and the amount will be deducted from the total order value. You will be able to use the gift voucher until the total value of the gift voucher has been used.

If you return an item/s and select store credit as your refund method, or an item happens to be out of stock a store credit voucher code will be emailed to you to the value of the paid price of the item/s. This can then be used for future purchases at vans.co.za.

Store credits will be received only once the returned items have been processed by Quality Control.

To qualify for a store credit, items must be returned unworn in its original packaging and not damaged. A store credit can be used on your orders until the total order value has been used.

Our VANS Online Store displays a selection of the VANS collection.

At VANS Retail Stores you may find the same products as on the VANS Online Store, but we recommend that you contact them directly.

The cleaning method depends on the material of the shoes. We recommend you use Nikwax, VANS' official cleaning and protection solution which can be bought at a VANS Retail store near you.
We’d advise against putting your shoes in the washing machine as it can lead to discolouration or colour bleeding, affecting the overall look of your VANS.

We suggest you to follow the care symbols that appear on the garment label.

The materials used in the manufacturing of these styles (including adhesives) are free of any animal by-products and therefore are 100% vegan.

From design to manufacturing, as a business, we make every effort to offer our customers ethical products, made in ways that put the environment first. Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products. Please check here to find out about VF’s sustainability initiatives.

The personal information you share with us is completely confidential. Your privacy is important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. For more information, please read our Privacy Policy.

There are many benefits to creating an account at VANS: you can personalize and manage your profile, create your Wishlist and share it with friends, store multiple shipping addresses, view and track your orders right from your account and checkout faster.

Log in to "My Account" and click on "Edit" where you wish to modify your details. 

You can simply request a new password by clicking on "Forgot my password" on the Log In page and by entering your e-mail address.

You need to be registered to purchase from our website. Not registered? Fear not! Go to www.vans.co.za to register. Once registered you will receive an email welcoming you to the Vans fold, making our world of fashion accessible in just few clicks of your finger.

Click here to sign up for the VANS Newsletter.

The emails that Vans sends you come with the option to unsubscribe for the newsletter. Click on that option and you will not receive future Vans messages anymore.

Cookies are the name of small amounts of data that is sent from a website to your browser. It is then stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'logout' link in the top right hand corner of the page. To find out more about how we use cookies, please see our Privacy Statement.

Vans offers you the following payment methods:
Card, Manual EFT, Payflex, Instant EFT and Cash on Delivery

Vans makes use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties.

Yes, prices are displayed with included VAT.

Your credit card could have been declined for one of the following reasons: 

- The card may be expired. Check that your card is still valid.

- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

The legal age requirement for buying online is 18.

We'd recommend trying another browser/device and also clearing your cookies and cache. If this doesn't help, then get in touch with us and we'll do our best to help.

There are a few ways to get in touch with our team. Click here to contact us now.