FREQUENTLY ASKED QUESTIONS

    Shipping & Delivery

  • What are my delivery options?
  • How can I track my order?
  • Can my parcel be delivered to an office address?
  • My items haven't arrived yet. What can I do?
  • What if I am not at home at the time of delivery?

    Returns & Refunds

  • How do I return my purchase?
  • What if the item I bought is defective?
  • What is your Returns Policy?

    Pricing, Vouchers & Coupons

  • Are your prices in South African Rand (ZAR)?
  • How do I use my Promotional coupons/Gift Vouchers/ Store credits
  • Promotional Coupons
  • Gift Vouchers
  • Store Credits

    My Account & Newsletter

  • What is your Privacy Policy?
  • What are the benefits of registering at VANS?
  • How can I change details on my VANS account?
  • What happens if I forget my password?
  • I want to start a new account. How do I do this?
  • Where can I sign up for the VANS Newsletter?
  • How would I go about unsubscribing from the Levi’s newsletter?
  • Do I need to enable cookies in my browser?

    Payments

  • How can I pay?
  • How safe is it to use my credit card on your site?
  • Is VAT included in the price?
  • Why has my payment been declined?